What can I say?
How do I say it?
In the middle of online exchanges that are about inaccurate or difficult-to-understand information, how you might respond depends not only on your understanding of the information, but the goal of your conversation as well.

The ARTT Guide is a Web-based software assistant that brings together insights about how to engage in positive exchanges around credible information.

ARTT provides support by addressing the fundamental obstacles presented by social media platforms and online communication.

The Analysis and Response Toolkit for Trust or ARTT is focused on helping people engage in trust-building when discussing vaccine efficacy and other topics online. Our central tool, the ARTT Guide, provides insights into points of analysis and response during conversations around complicated discussions.
Have you seen examples of positive online exchanges?
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ARTT GUIDE COMPONENTS
The Response Model
Most interventions aim to change some aspect of human knowledge or behavior. Across different disciplines, we identify the outcomes shown at right that are associated with research studies and practitioner handbooks. The result, shown below, is 10 suggested modes for a good response online.
Encourage Healthy Inquiry

To encourage healthy inquiry is to help others ask questions of the information they are reading, such as “What do other sources say?” or “What’s the evidence?” This response mode is not the same as being skeptical of all information.

EXAMPLE: Asking someone “how do you know that?” And “What other sources confirm this to you?” Is a place to start. Encourage the person to think about the motivations and biases of the source of the information, and why they find it credible. 

GOALS: Being able to critically evaluate information by not immediately believing new claims is an important part of healthy inquiry. This response mode encompasses a wide set of goals of information and media literacy programs.

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