The ARTT of Building Conversational Trust
In the middle of online exchanges that are about inaccurate or difficult-to-understand information, correction is one way that people respond. But there are also other possible responses: one could empathize, listen, encourage healthy skepticism, or even strategically ignore certain points. How you might respond depends not only on your understanding of the information, but the goal of your conversation as well.
This is tough work. What solutions do experts have to offer? And can these lessons from academics and experienced practitioners be boiled down for easier use? This is what the Analysis and Response Toolkit for Trust is trying to do.
The science and art behind trusted conversations is complicated, which is why our combined efforts to develop ARTT are multidisciplinary. Our project brings together research fields such as computer science, social science, media literacy, conflict resolution, and psychology, in addition to practitioners from communities focusing on health-related communications in journalism, vaccine safety, and Wikipedia.
Our tools and resources are under active development, so check back for updates!